Our promise
You have 30 days from the day your parcel arrives to ask for a refund. We refund the price of the items and the shipping you paid. We charge no processing fee, we ask for no explanation and we do not ask you to send the item back.
How to get your refund, in two steps
- Get in touch. Send a message to contact@bistero.com with your order number, saying that you would like a refund. The deadline is 30 days from delivery.
- You get your money back. We start the refund within 3 business days of your request, to the same payment method that was charged (your card, Google Pay or Apple Pay through Stripe, or your PayPal account if you paid with PayPal).
You do not have to send anything back. You keep the bracelet and the packaging. For an item at this price, return postage would cost almost as much as the item itself, so we do not make the refund conditional on getting the goods back. If you have no use for it, pass it on to someone who has.
What is covered
| Situation | What we refund | Do you have to return the item? |
|---|---|---|
| You changed your mind | The full order amount, including shipping | No |
| The item arrived damaged | The full amount or a replacement, your choice | No — a photo is enough |
| The wrong colour arrived | A replacement or the full amount, your choice | No — a photo is enough |
| The item differs from the description or the photos | A replacement or the full amount, your choice | No |
| The parcel never arrived | A new delivery or the full amount | There is nothing to return |
Limits
- The guarantee applies to orders bought directly on this website.
- It applies to one order at a time — we cannot apply it retroactively to earlier orders whose 30 days have passed.
- After more than three consecutive refunds we reserve the right to decline the next order, and we will tell you by email if we do. Refunds already approved are not affected.
- In individual cases we may ask for a photo of the item you received — purely so that we can take it up with our supplier, never as a condition for the refund.
This guarantee is in addition to your statutory rights as a consumer and does not limit them in any way. Under EU law you have 14 days to withdraw from a distance contract; we voluntarily extend that to 30 days. The full procedure, including the withdrawal form, is set out in our returns and complaints policy.