1. Right to withdraw from the contract
A purchase on this website is a distance contract. You have the right to withdraw from it without giving any reason within 30 days of the day on which you, or a person nominated by you, received the parcel. The statutory period under EU consumer law is 14 days; we voluntarily extend it to 30 days for every order.
To withdraw, send us an unambiguous statement — by email to contact@bistero.com or using the form at the bottom of this page. The deadline is met if you send your statement before the 30 days are up. We confirm receipt in writing, without delay.
2. The refund procedure, step by step
- Email us your withdrawal statement with the order number.
- Within one business day we send a written confirmation of receipt.
- Within 3 business days of that confirmation we start the refund.
You do not have to send the goods back. The law allows a trader to cover the cost of return or to waive the return altogether. For an item at this price, return postage would cost almost as much as the item itself, which makes no economic sense for you or for us.
So we waive our right to make the refund conditional on the return of the goods: you keep the bracelet and the packaging and you get your money back in full. This is more favourable than the statutory minimum and it does not reduce any of your statutory rights.
3. When and how we refund
- We refund no later than 14 days from the day we receive your withdrawal statement — we do not wait for any return shipment.
- The refund goes back by the same route the payment came in — to the card that was charged, through Stripe. With Google Pay and Apple Pay the money returns to the card linked to the wallet, and with PayPal to the same PayPal account.
- We charge no fee for processing a refund.
- We also refund the shipping cost you paid when you ordered.
- Your bank may take a further 3–10 business days to post the amount to your account; that part is outside our control.
4. Complaints and faulty goods
If an item arrives damaged, incorrect or incomplete, contact us within 14 days of delivery and attach a photo. The photo is enough — you do not send the item back. You can then choose between:
- a replacement item,
- a partial refund, or
- a refund of the full order amount.
Written complaints. You may submit a complaint by email to contact@bistero.com or by post to the company address given in our terms and conditions. We confirm receipt without delay and send a written reply within 15 days of receiving it at the latest, to the email address used for the order.
We are liable for defects in the goods in accordance with the consumer law applicable in your country of residence in the European Union. Nothing here affects any of your statutory rights as a consumer.
5. Withdrawal form
Fill in and return this form only if you wish to withdraw from the contract.
To: Astriza LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States Email: contact@bistero.com I _______________________ hereby give notice that I withdraw from my contract for the sale of the following goods: Order number: ____________________ Order date: ____________________ Date the parcel was received: ____________________ Customer name: ____________________ Customer address: ____________________ Email used for the order: ____________________ Payment method (circle one): card / Google Pay / Apple Pay / PayPal Date: ____________ Signature (only if sent by post): ____________
Send the form by email — the text of the message is enough and no signature is needed. We confirm receipt within one business day and start the refund straight away. You do not send the goods anywhere. Sending the form by post to the company address in the United States is possible but needlessly slow; email has the same legal effect.
Last updated: 1 January 2026.