Order processing
We pass your order to the warehouse on the same or the next business day. Processing and dispatch take 1–2 business days and are not counted in the delivery times in the table below. As soon as the parcel is on its way, you receive an email with the tracking number.
Costs and delivery times
| Delivery country | Shipping cost | Delivery time | Free over |
|---|---|---|---|
| Croatia | €5.00 | 5–10 days | €50.00 |
| Slovenia | €5.00 | 5–10 days | €50.00 |
| Hungary | €5.00 | 5–10 days | €50.00 |
| Italy | €5.00 | 5–10 days | €50.00 |
| Austria | €5.00 | 5–10 days | €50.00 |
| Germany | €5.00 | 5–10 days | €50.00 |
| Slovakia | €5.00 | 5–10 days | €50.00 |
| Czechia | €5.00 | 5–10 days | €50.00 |
Delivery times are an estimate and do not include public holidays or delays caused by bad weather. The shipping cost is shown in your order summary before you confirm the payment.
Where we ship from
Parcels are dispatched from our partner warehouse in the European Union. Because the goods are already inside the EU, there is no import procedure and no customs clearance — which is why delivery takes days rather than weeks.
VAT and customs — nothing extra to pay at the door
The price shown on the site is final. It includes VAT (25% for delivery to Croatia). Because your parcel is shipped from within the European Union, the courier will not charge you additional VAT, customs duty or a clearance fee.
If a courier nevertheless tries to charge you anything on delivery, do not pay it — contact us straight away and we will sort it out with the carrier. If you have already paid such a charge, send us the receipt and we will refund it.
Several items in one order
If you order more than one piece we process them together, but they may arrive in separate parcels a few days apart. This does not affect the price — shipping is charged once per order, as shown in the table above. You receive a tracking number for each parcel.
Tracking your parcel
We email the tracking number as soon as the carrier collects the parcel. The first status usually appears within 1–2 days. It is normal for tracking to stand still for a day or two while the parcel is in transit; that does not mean it is lost. If the status does not change for 5 days, contact us and we will check with the carrier.
The parcel has not arrived
If your parcel has not arrived within 10 days of the end of the estimated delivery window above, we open an investigation with the carrier. If the parcel cannot be found, we either send a replacement or refund the full amount of the order — your choice. We cover the cost.
Wrong address
We can change the address as long as the parcel has not been handed over to the courier — contact us as soon as possible. If a parcel is returned to us because the customer entered an incorrect address, re-delivery is charged at the rate in the table above.
Damaged parcel
If the parcel is visibly damaged when it is handed to you, ask the courier to record the damage and take photos of the packaging. Send us the photos within 48 hours and we will immediately send a replacement or refund your money — at no cost to you.
Public holidays
Around public holidays carriers work at reduced capacity, so the times in the table can be a few days longer. When that is the case we say so on the home page and repeat it in the order confirmation.